An Honest Recall from The Honest Kitchen

Jed Loves The Honest Kitchen

The Honest Kitchen

What is The Honest Kitchen?

The Honest Kitchen has been a beloved dog food brand in this household for several years now. I couldn’t have felt more confident about our pet food being gently dehydrated with all the safety precautions and controls afforded to humans – controls other pet foods can’t offer. Every bit of protein is hormone and antibiotic free, responsibly farm raised or wild caught. Fresh, GMO-free fruit and vegetables are never processed, nor are vitamins sprayed on to make up for lacking amounts due to processing.

Cookie Monster Kim Clune

In fact, The Honest Kitchen is healthier than what our household humans often eat. If I ate like my dogs, I’d be running circles around marathoners. Every day would be a good, healthy hair day. And if I want to, I can eat what my dogs eat because, as I said, The Honest Kitchen is human grade food. (It smells like the most delicious homemade chicken soup to me.)

What Happened to The Honest Kitchen?

Certain lots of food are being recalled. (See below for details.) My heart sank with the news. I’m well aware that human food preparation still faces risk of contamination regardless of higher FDA controls in place, but this brand has been conscientious in every way. Even their boxes are recyclable and inks are soy based to protect the environment (or chewing cats like Jed above). So, what could have happened?

Nothing Happened – But to be safe…

That’s right. Nothing happened with The Honest Kitchen specifically. Spokesperson Carmon Valasquez had this to say,

Carmen VelasquezWe have had absolutely no positive tests for Salmonella and no reports of illness; however, a supplier has informed us that they have found a positive Salmonella test from the same batch we used in our food.

If you read about THK’s own quality control process, you’ll see that it is very stringent. Still, to be safe, THK is treating the report as if their own food may be affected, just in case, even though their own tests came back clean.

My Faith: Unshaken and Strengthened

While nothing happened to THK, something did happen for me. My faith in The Honest Kitchen was strengthened by proactive and forthcoming nature of  THK’s Founder and President, Lucy Postins. This is what she had to say about why the recall exists and how she’s working toward it never happening again.

From THK Founder and President, Lucy Postins

Lucy Postins and WillowDear Honest Kitchen Customer,

I’m writing to inform you that today we are voluntarily recalling five lots of our Verve, Zeal and Thrive products, which were produced between August and November 2012 and sold nationwide in the US and Canada via retail stores, mail order and online after August 2012.

We are taking this precautionary action after learning that one of our raw ingredients suppliers has recalled a batch of human-grade parsley that has the potential to contain Salmonella. The batch of parsley was shipped to us in 2012 and used in the five lots of finished Honest Kitchen products. We’ve included specific details about which lots are being recalled, directions on how you can obtain a full refund for the affected lots, and information on the potential effects of Salmonella in our
official recall press release.

At The Honest Kitchen, we are accountable for every pound of food that we produce and ultimately, when it comes to the way we do business, the buck stops with me. We are committed to always providing healthy, quality products that balance gentle production methods with a focus on safety and integrity, and along with my team, I have built our company over the last decade on the principles of honesty, transparency and openness.

We work closely with each of our suppliers to carefully source our human grade ingredients. Our finished products are made in a human food facility and held to the same high quality control standards as human food products. And, humans taste the products we make as part of our quality control and R&D processes.

As you may know, Salmonella can appear in many human foods, from pistachios to mangoes, but it trends particularly high in meats, eggs and leafy greens such as spinach, lettuce and herbs. To further protect you from the risks Salmonella can pose, we’re adding additional steps to our food safety program:

  • All dehydrated leafy greens (parsley, basil, dandelion, spinach and alfalfa) will be steamed, to eliminate pathogens while maintaining our commitment to very gentle production that retains and protects the nutrients that nature provides.
  • We will conduct additional tests for pathogens on all leafy greens when they arrive at our manufacturing facility.
  • We are no longer purchasing any ingredients from the supplier that provided the parsley being recalled.

We are committed to continually evolving and adapting our procedures to prevent problems like this from occurring in the future. If you have questions, concerns, or frustrations, please call our toll free number, 1-866-437-9729 or send an email to info@thehonestkitchen.com. Customer service representatives will be available Monday through Friday, 8 a.m. to 4 p.m. PST to respond to inquiries.

I apologize for the inconvenience this situation has created and I promise that we will continue to operate our family business in a way that lives up to the high standards that you have always expected from us.

Lucy

 

Thank you, Lucy, and to all the THK staff, for protecting our animals in every way conceivable, and for the precautionary measures you’ll now implement to make them even safer. My faith remains unshaken thanks to the honest foundation this company provides to all it’s customers, costumers who are treated like family because we all eat from the same THK table.

Please Check Your Inventory

If you have any of this product in hand, contact THK for a refund. More information can be found at The Honest Kitchen’s Quality Control FAQ.

Verve_Web Verve:
Item Code: V4, VR
Production Date: 8/20/12
Expiration Date: 8/20/13
Size: 4 lb. box, 10 lb. box
Lot Number: 2332A (batches 1-3)

Item Code: VR
Production Date: 11/1/12
Expiration Date: 11/1/13
Size: 10 lb. box
Lot Number: 3062A (batches 8 & 9)

Zeal_WebZeal:
Item Code: Z4, ZR
Production Date: 8/14/12
Expiration Date: 8/14/13
Size: 4 lb. box, 10 lb. box
Lot Number: 2272A (batches 1-5)

Item Code: ZR
Production Date: 9/21/12
Expiration Date: 9/21/13
Size: 10 lb. box
Lot Number: 2652A (batches 1-4)

Thrive_WebThrive:
Item Code: TM
Production Date: 9/18/12
Expiration Date: 9/18/13
Size: 1 oz. sample
Lot Number: 2622A (batch 3)

The people who stand behind The Honest Kitchen genuinely want your pets to be safe – just as much as you do. How could they not? Every day, they and their pets eat this food too.

The Honest Kitchen

I am a proud participant in The Honest Kitchen’s ally program. I joined because, after increased deception about what constitutes “healthy” food in the pet food industry, I’ve found a human grade, socially and environmentally conscious dog and cat food company that I can trust my pets’ life with. While I do receive samples and a discount through the program, I tell everybody I know about The Honest Kitchen because – bottom line – I want people to feel as good about what they feed their pets as I do.

 

Comments

  1. I recently received samples of THK food to try and review. As I read through their literature, I kept thinking to myself that human-grade food is no guarantee that the supply stream is untainted. Human ingredients are frequently recalled for e coli and salmonella.

    This issue is bigger than feeding our pets safely. It’s a major environmental issue that affects all of us.

    I hope that the recall by a company with such a good reputation gets people talking seriously about the U.S. agriculture industry.

    • Pamela, our entire food system has become a crime against humanity.

      I caught a post title on Twitter the other day, can’t remember who from, that said the only way to avoid pet food recalls is to make your own pet food. That’s just not true. I can unwittingly bring tainted food into my own kitchen at any time, as can anybody. In fact, I am surely not going to test my food the way THK does. I don’t have the means, not to mention the time. That THK went to these recall measures regardless of the fact that every one of their own tests coming back clean tells me that my pets are in the best hands possible.

  2. Excellent post, Kim! THK is a model for all other companies.

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